Support Services
Mathias Systems offers first tier IBM Maximo® support to help customers with day-to-day usage questions, implement enhancements, and troubleshoot technical problems. Mathias Systems fully supports requests related to customer configuration, integration, and data loads. For problems that need to be escalated to IBM, including issues related to the base Maximo product, Mathias Systems can submit Problem Management Reports (PMR) to IBM Maximo® support on behalf of customers.
Support Tickets
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required. We will send you an email that will have your ticket number for your reference.
